Check Whether Axure RP Is Already Running If you’d rather work directly with an Axure employee to find a solution, please feel free to email us at you’re having trouble installing or running Axure RP on a on a Windows computer, please see the Windows troubleshooting guide. If an item doesn’t seem relevant to your situation, move on to the next item. We strongly recommend trying these items in order instead of skipping around. The troubleshooting ideas in this guide are in order of complexity and risk. (A telltale sign of a crash immediately after launch is when the icon bounces in the Dock a few times but nothing else appears to happen.) When a crash is seen immediately upon launch or when trying to create a new project, the user account’s permissions settings are usually at issue. Problems launching RP on macOS are slightly more common, though still highly unusual. Problems during installation are usually related to system requirements or version/OS compatibility. Installing Axure RP on your Mac is almost always a smooth process, and problems are rare. The lic.key file will ensure that the application installs pre-activated.įor users with an annual subscription, the manager of their subscription can send the assigned user an offline license key, which can be used in the lic.key file. Navigate to the sub folder /Contents/Resources and place the lic.key file from Step 2 into this folder.Īfter completing these steps, you’ll be able to distribute the Axure RP 9. Right-click it and choose Show Package Contents from the context menu. In a Finder window, open your Applications folder and locate the Axure RP 9 item. Jane Smith~AjQcO8w5PE+o1fqQ1234aUHoILBDnRRO/abcdefg2eFCa1KSMiw2Bmo0UOXb0TZ On a single line in the file, enter your licensee name and license key separated by a tilde character ( ~). Install Axure RP on your workstation and launch it so that macOS can verify it.Ĭreate a new plain text file and name it lic.key with no other extensions. If you need to deploy Axure RP to one or more workstations silently, download the installer and follow the steps below. Most customers will be able to install Axure RP with the general installer, which is available for download at After downloading the installer, launch it and drag the Axure RP 9 icon into your Applications folder. For Word specifications: Microsoft Office Word 2004 (with compatibility pack), 2008, 2011, or 2016, or any other application capable of opening.
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